Last Updated: December 16, 2024

This Privacy Policy outlines how FLAWLESS On Site ("we," "us," or "our") collects, uses, and protects your personal information when you engage with our bridal hair services, including booking appointments, providing contact details, and sharing relevant information about your wedding day hairstyle preferences.

1. Information We Collect

1.1 Contact Details

Full name
Phone number
Email address
Social media handles (if provided)
Mailing address (if required for mobile services)

1.2 Appointment Information

Wedding date and time
Service location
Desired hairstyle preferences
Hair type and condition
Allergies or sensitivities
Reference photos (if provided)
Number of people receiving services
Trial appointment details

1.3 Payment Information

Credit card information (processed securely through our third-party payment processor)
Billing address
Transaction history

1.4 Communication Records

Emails
Text messages
Phone call logs
Consultation notes
Client feedback and reviews

2. How We Use Your Information

2.1 Core Service Delivery

Scheduling and managing appointments
Sending appointment confirmations and reminders
Coordinating on-site services
Processing payments
Maintaining client records

2.2 Communication

Responding to inquiries
Providing service updates
Sending appointment preparation instructions
Following up after services

2.3 Service Improvement

Analyzing client feedback
Improving service quality
Training our staff
Developing new service offerings

2.4 Marketing (With Consent)

Sending promotional offers
Sharing company updates
Providing wedding-related tips and content
Announcing new services

3. Information Sharing

3.1 Third-Party Service Providers

We may share your information with trusted partners who assist us in:
Payment processing
Appointment scheduling
Client management
Communication services

3.2 Legal Requirements

We may disclose information when:
Required by law
Responding to legal requests
Protecting our rights
Ensuring client safety

4. Data Security

4.1 Protection Measures

Industry-standard encryption
Secure data storage
Regular security updates
Employee confidentiality agreements
Limited access controls

4.2 Data Retention

We retain your information for:
Legal requirements
Business purposes
As long as necessary to provide services
Up to 7 years for tax and accounting purposes

5. Your Rights

You have the right to:
Access your personal information
Request corrections to your data
Opt out of marketing communications
Request data deletion (subject to legal requirements)
File a complaint with relevant authorities

6. Children's Privacy

We do not knowingly collect or maintain information from persons under 13 years of age. If we learn that personal information of persons under 13 has been collected on our website, we will take appropriate steps to delete this information.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect:
Changes in our practices
New regulations and laws
Service improvements
Technology updates
We will notify you of any material changes through:
Email communication
Website notices
Social media updates

8. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Email: info@flawlessonsite.com
Phone: [Insert Phone Number]
Address: [Insert Business Address]

9. Consent

By using our services, you consent to:
The collection and use of your information as described
Receiving service-related communications
Having your data processed and stored as outlined

Effective Date: December 16, 2024